‹ About Intrum

Awards and Recognition

We are extremely proud of our gold standard accreditations, awards and memberships of professional industry bodies They serve as a trusted mark for quality and compliance, providing our clients with the assurance they require.

Investor in Customers

Intrum UK is proud to have secured Investor in Customers (IIC) Gold accreditation for the ninth consecutive year, reinforcing our commitment to delivering the highest standards of customer service.

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Customer Testimonials

Investors in People

Intrum UK is proud to have again secured Investors in People (IIP) Gold accreditation in 2021, which continues to demonstrate our commitment to high performance through good people management.

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Awards

Best Company to Work For 2022

Intrum UK won the prestigious industry award for the Best Company to Work For at the 2022 Credit Awards in London.

Outstanding Conduct in Collections Award 2019

Intrum UK won the Outstanding Conduct in Collections Award at the 2019 Credit Awards in London for our innovative and sympathetic approach working with customers in financial difficulty.

Best Customer Service Provider Award 2018

Intrum UK won the acclaimed industry award for Best Customer Service Provider at the 2018 Credit Awards held in Manchester. The award serves to recognise excellence in collections, particularly treating customers fairly.

Memberships

Lending Standards Board

Intrum UK is a member of the Lending Standards Board (LSB), a self-regulatory body for the financial services sector in the UK. It means that we are committed to adhering to good and ethical practices to deliver the highest standards of customer treatment.

Credit Services Association

Intrum UK is a member of the Credit Services Association (CSA), whose code of practice is the benchmark for industry best practice, assuring quality and professionalism across the collections services that we provide.

Money Advice Liaison Group

Intrum UK is a member of the Money Advice Liaison Group (MALG), which aims the challenge members' status quo; to bring new perspectives from outside the financial services sector to help improve the relationships between advisers and creditors.

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