Outsourcing in Collections Conference 2024
Adapting to a changing world
AI is revolutionising the Credit and Collections industry, and Intrum is at the forefront of this change. By harnessing the power of AI, we can streamline processes, improve customer engagement, and achieve positive outcomes for everyone involved in line with our strong ethical best practices and regulatory requirements.
Our third annual conference will focus on the shifting landscape of AI and tech innovation - “AI’s Place in a Human World”. We will facilitate debate and discussion around the most important and controversial topics of future innovation in collections.
The conference will demonstrate thought leadership from Intrum surrounding different aspects of technology in outsourced collections, as well as providing an opportunity to share best practice, network with peers and gain insight into the experiences and learnings of others.
The agenda has been carefully designed to incorporate a range of speakers. They will explore thought-provoking ideologies around technology and its place in outsourcing through the lens of the lender, the consumer, the regulator and the workforce.
Jim Appleby, Managing Director Intrum UK
“In this era of rapid change, the world of debt collection is undergoing a remarkable transformation – Intrum is leading the way. As we move into 2024 and beyond, we will continue our journey to becoming a technology business which provides outsourcing solutions to the financial services sector, with a particular focus on banking and motor finance. Intrum is a leading Credit Management player in Europe, with a pedigree in providing tech-first solutions and white labelling solutions to the UK’s financial services sector. We aim to strengthen this position by maintaining our market leading reputation in customer service, while continuing to expand our client base.”
Date & Location
Thursday 28 November 2024
Voco Manchester
59 Portland St,
Manchester
M1 3HP
Agenda (Subject to Change)
- 09.15: Registration and breakfast
- 10:00 - 16:20: Conference event (see below).
- Keynote from Andres Rubio, President and CEO Intrum.
- Anna Zabrodzka-Averianov: Macroeconomic trends & impact of AI, Intrum ECPR.
- Regulatory Panel Discussion | Keeping pace with technological change.
- Keynote | Tech/AI and the agent/collector - The human touch - how AI can benefit the workforce.
- Tech and AI Capability Demo sessions and supplier stands.
- Panel Discussion | Driving positive customer outcomes through the use of AI.
- Ophelos keynote
- AWS keynote
- 16:20: Drinks reception
What can you expect to see?
The overarching theme for this year’s conference is technology, AI, its place in the credit and collections space and how rapid development and implementation affects various stakeholders. To facilitate this, we will break our day into focussed sessions where experts engage with our audience on these issues and how they affect lenders, customers, regulation and workforce management.
Individual testimonials
Hear from some of last year’s event participants
Get in touch with us
Scott Forster
Head of Brand & Communications
