Collections and Customer Service – a Whitepaper

What you will read about: 

• Case studies

  How major UK banks are integrating end-to-end outsourcing solutions in their existing infrastructure.

• Consumer payments

  In the wake of the cost of living crisis, consumer payment times have been rising, providing a challenge to collections teams.

• Challenges and Solutions

  Financial services firms have many challenges when it comes to creating and maintaining a leading collections function. 

• Choosing a partner

  The key questions to consider when choosing an outsourcing partner, and why it doesn’t have to be an all or nothing approach.