European Consumer Payment Report 2024

The UK edition of the European Consumer Payment Report provides insights into the everyday lives of consumers, their spending habits and their ability to manage their finances. In 2024, we look at changing consumer confidence, the impact of social media on spending and the advent of AI solutions in collections.

Download the UK report

Consumers pinched

For many, the squeeze is lifting, but a significant minority of consumers are struggling more than ever with their bills.

Spending behaviour

Social media is encouraging overspending, especially among younger consumers.

Learning to love AI

What do consumers and businesses really think about AI tools?

“Almost a third of consumers (29 per cent) say they would feel less judged agreeing payment plans with an Al bot than with a human being, even though this kind of interface is a relatively new feature of retail credit.”

European Payment Report 2023

The European Payment Report (EPR) highlights the impact late payments has on the development and growth among European businesses. The insights are based on a survey of 10,556 companies across 29 European countries, conducted between November 2022 and March 2023.

European Payment Report 2024

Early signs of growth in 2024 led to hopes that the UK economy was turning a corner after a sluggish 2023. With a general election called for July 4 and the Conservative Party trailing in the polls, change is on the cards, so businesses are preparing for a new political landscape in 2025.

European Consumer Payment Report 2022

With rapidly increasing costs of living, consumers are cutting back on sustainable goods and services to manage their household finances.