Business Process Outsourcing (BPO) Collection Services
We understand the challenges service providers face in today's complex regulatory environment. That's why we offer a bespoke business process outsourcing (BPO) white label collections solution. With our service, organisations can focus on their core activities while ensuring their customers receive the right treatment.
Improve cash flow
Individual customer payment plans
Reduce losses
Frees resources
Expectation
Customer expectations are increasing; therefore, having the ability to deliver superior customer service and mechanisms for effectively capturing feedback creates a culture for continuous improvement.
Performance
Having the ability to proactively and rapidly adjust arrears' strategies provides the flexibility to continually optimise performance, while protecting the customer and brand.
Capacity
The phasing of monthly arrears' cycles and seasonality can lead to sub-optimal performance, indifferent customer experience or increased fixed costs.
FAQs – Business Process Outsourcing / White Label Collection Services
A white label service is one that the client has outsourced to Intrum, but is still branded as if it were run by the client.
Our white label collections service means organisations can benefit from Intrum's expertise to manage their operation, without losing control or making it known the function has been outsourced to a third party.
These partnerships deliver benefits for the customer experience and maintain continuity throughout the customer journey.
Our white label collections solutions are mainly utilised by banks and other financial services organisations, including motor finance providers, for the early arrears part of the collections process.
Due to our operating model, there needs to be a certain level of account flow to ensure optimal efficiency.
Typically, we would need to obtain a specific data set to take away for analysis. This will determine if this is the right solution for you. If it’s not, we will always try to find a more appropriate solution to meet your needs. We’re committed to our values of empathy, ethics, dedication and solutions.
The cost to use our white label collections' service is bespoke to each client, depending on the requirement. Typically, we charge a FTE (full time employee) rate, meaning clients pay for the resource needed to service the demand. However, we can consider a range of commercial models, so please contact us for more information.
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