Protect yourself against scam calls and messages 

Intrum will never ask you to share personal information, such as passwords, payment details, or verification codes, over the phone, via email, or SMS. If you receive such a request, do not respond. To protect yourself against the scams, log in to My pages, where you can see if you have a case with us and make secure payments.

Need support?

Customers in vulnerable circumstances

Intrum has a dedicated team to support you
I'm struggling to cope

Sometimes we all need a little extra support

Intrum have a dedicated Customer Care Team. If you find yourself in vulnerable circumstances we are here to support you. Even if you are suffering from a short-term vulnerability or consider that your current circumstances may place you in a potentially vulnerable situation, our dedicated team may be able to help. 

You can contact the Customer Care Team directly using your preferred contact method:

Telephone - 01737 235210

Email: customercare.uk@intrum.com 

Alternatively you can ask our Virtual Assistant located in the bottom right hand corner of your screen.